Conditions Of Use
Please note: conditions are applicable to the use of this website only.
Damaged goods
At Card Aid we want you to be happy with your purchases. If you receive cards from us that are in any way damaged or substandard then we will be happy to replace them. If for whatever reason this is not possible, then a full refund, including postage, will be issued.
Please contact us on 020 7431 3739 (10am - 5pm, Monday to Friday) to arrange for replacement or refund of damaged goods.
When making telephone enquiries about refunds, it would be helpful if you could have the following details to hand:
* Customer name
* Order number
* Date of the order
These details can be found on the order confirmation email received after purchasing your products from the Card Aid shop.
Non-acceptance of an order
This may result from one of the following:
* The product you ordered being unavailable from stock.
* Our inability to obtain authorisation for your payment.
* The identification of a pricing or product description error.
Cancelling an order for customised cards only
Orders for customised cards can only be cancelled prior to the client's instructions being sent to the printers. After this time, refunds may only be issued where the final product is in some way damaged or substandard. For any questions regarding order cancellation and refund policy, please contact us on 020 7431 3739 (10am - 5pm, Monday to Friday).
Proofs, where applicable, will be submitted for the client's approval. Card Aid shall incur no liability for any errors not corrected by the client in proofs submitted. Any alterations or additional proofs requested by the client will incur an extra charge. When style, type or layout is left to Card Aid's judgement, subsequent changes made by the client shall be charged as extra.
Cancelling an order for packs of cards only
Please note that you are entitled to cancel a website order for packs of cards provided that you exercise your right no longer than seven working days from the day on which you received the cards. You should contact us on 020 7431 3739 (10am - 5pm, Monday to Friday) to make arrangements for return of the goods. We will endeavour to find a replacement product, but where this is not possible, a full refund can be issued.